Join your procurement colleagues for a one day drive-in workshop! Topics include Customer Engagement, the Solicitation Process, and Vendor Protests.
Registration is $25 per person - breakfast & lunch included + free on-site parking
Morning Session: Customer Engagement
Mid-Morning Session: Solicitation Process (public and private)
Afternoon Session: Vendor Protests (How to Avoid Grouchy Suppliers)
Wrap up & Conclusion
Customer Engagement – Doreen Murner, MBA, NAEP CEO
Learn what “customer engagement” means (how it’s different from customer service), key principles and leading practices of managing customer engagement; and get help developing a road map of action steps to communicate and deliver on enhanced customer relationships. This information is from NAEP’s 2016 annual Innovators Forum.
The Solicitation Process: Public & Private – Gregory Long, Director of Purchasing, Seminole State College and Judith Rees C.P.M, A.P.P, Director of Procurement Services, Embry-Riddle Aeronautical University
Participate in a group discussion facilitated by two experienced Purchasing Directors, one each from a Public and Private institution, about the fundamentals of the solicitation process. Topics to be covered include each step in the process from identification of need, specification development, solicitation document creation, evaluation criteria, committee evaluation process, vendor engagement, award and contract management. Group discussion will include current and best practices and comparison of private versus public processes.
Vendor Protests (How to Avoid Having Grouchy Suppliers) – Karen Armstrong, JD, Board of Governors, State University System of Florida
Bid protests are painful and slow down important work at your institution. Learn about common pitfalls in the solicitation process that increase risk of protest and hear stories from a former State of Florida, Department of Management Services attorney about protests along with a group discussion of best ways to avoid protests.
Click here to view Speaker Biographies
$99/night + tax (includes free parking, breakfast & WiFi)
Wingate by Wyndham Universal Studios
5661 Windhover Drive, Orlando
Only 4 miles from Valencia College